Privacy Policy

Last updated: March 27, 2026

Introduction
Who We Are
Information We Collect
How We Collect Your Information
Purposes of Collection
Legal Basis
Disclosure and Sharing
Cross-Border Data Transfers
Data Retention
Your Rights
Cookies and Tracking Technologies
Children's Privacy
Data Security
Data Breach Notification
Changes to This Policy
How to Contact Us
How to Make a Complaint

1. Introduction

This Privacy Policy explains how LUMIX TRADERS collects, uses, discloses, stores, and protects your personal information. It applies to all interactions you have with us, including through our website at www.lumixtraders.com.au, our events, and our communication channels.

We are committed to handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where our services are accessed by users in Taiwan, we also endeavour to respect the data protection principles under the Taiwan Personal Data Protection Act. This policy also supplements our Terms and Conditions and Disclaimer.

By engaging with our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please refrain from using our services or providing us with your personal information.

2. Who We Are

LUMIX TRADERS PTY LTD ABN: 35 678 305 738 Unit 206, 113 Portman St, Zetland, NSW 2017, Australia Phone: +61 493 302 668 Email: lumix.traders2023@gmail.com

References to "LUMIX TRADERS", "we", "us", or "our" throughout this policy refer to LUMIX TRADERS PTY LTD. We serve customers in both Australia and internationally, including Taiwan, through our website and online channels.

Important: LUMIX TRADERS is registered with the Australian Securities and Investments Commission (ASIC) but does not hold an Australian Financial Services Licence (AFSL). We do not provide financial advice. For further details, please refer to our Disclaimer.

3. Information We Collect

(a) Information You Provide Directly

When you interact with us, you may voluntarily provide the following personal information:

Name -- provided through contact forms, event registration, or direct communication
Email address -- provided through contact forms, event registration, or direct communication
Phone number -- provided during phone enquiries or when you share it with us
LINE ID -- provided when you contact us or join our LINE groups
Audio and visual recordings -- if you participate in our online sharing sessions (via Google Meet or LINE), we may record the event. Recordings may capture your name, profile image, and any audio or video you share during the session. Participation constitutes consent to recording; please refer to our Terms and Conditions for further details.

(b) Information Collected Automatically

We use Umami, a privacy-focused analytics tool, to understand how visitors use our website. Umami:

Does not use cookies
Does not collect personal data
Does not track individual users
Collects only aggregated, anonymous usage statistics (such as page views, referral sources, and general device or browser types)

No information collected by Umami can be used to identify you personally.

(c) Information We Do NOT Collect

We want to be transparent about the types of information we do not collect:

Credit card numbers or payment card details
Bank account numbers (payments are made via bank transfer initiated by you; we do not actively request or independently store your banking details, though transaction records may appear on bank statements)
Financial data, portfolio information, or trading account details
Investment history or financial position information

(d) Anonymity and Pseudonymity

In accordance with Australian Privacy Principle 2 (APP 2), we will, where practicable, give you the option of not identifying yourself or of using a pseudonym when interacting with us. However, in some circumstances we may need to collect your identity to provide our services (for example, event registration requires your name and contact details).

4. How We Collect Your Information

We collect personal information through the following channels:

Website contact forms -- when you submit an enquiry or register for an event through our website
LINE messaging -- when you contact us or interact with us via the LINE platform
Phone calls -- when you call us to make an enquiry
Event registration -- when you register for our online sharing sessions via website forms or LINE
Event recordings -- when you participate in online sharing sessions that are recorded (via Google Meet or LINE group live streams)

We only collect personal information that you voluntarily provide to us. We do not collect personal information from third-party sources.

5. Purposes of Collection

We collect and use your personal information for the following purposes:

Event management -- to register you for sharing sessions, send you event details (such as Google Meet links and schedules), and manage attendance
Service communication -- to respond to your enquiries, provide you with information you have requested, and communicate with you about our services
Marketing communications -- to send you updates about upcoming events and services, only where you have provided your consent. You may opt out of marketing communications at any time
Website improvement -- to understand how our website is used through anonymous, aggregated analytics (via Umami) so we can improve user experience
Legal compliance -- to comply with applicable laws, regulations, and legal processes

6. Legal Basis

We rely on the following legal bases for processing your personal information:

Consent -- Our primary basis for collection and use of your personal information is your consent. You provide consent when you voluntarily submit your information through our contact forms, event registration, LINE messages, or phone calls. You may withdraw your consent at any time by contacting us.
Legitimate interests -- We may process limited information where it is in our legitimate interests to do so, such as improving our website based on anonymous analytics data, provided this does not override your rights and interests.
Legal obligations -- We may process your personal information where required to comply with applicable Australian laws or regulatory requirements.

7. Disclosure and Sharing

Third-Party Service Providers

We engage the following third-party service providers who may have access to or process data in connection with the services they provide to us:

| Service Provider | Country | Purpose | |---|---|---| | Vercel Inc. | United States | Website hosting and deployment | | Sanity AS | Norway | Content management system for our website | | Resend Inc. | United States | Transactional email delivery (e.g., form confirmation emails) | | Umami | United States | Privacy-focused website analytics, self-hosted (no personal data collected, no cookies) | | Google LLC | United States | Google Meet for hosting online sharing sessions | | LINE Corporation | Japan | Messaging and group live stream communications | | Meta Platforms Inc. | United States | Instagram social media integration |

We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to any third party for their marketing purposes or any other purpose.

Other Disclosures

We may disclose your personal information if required or permitted by law, such as in response to a court order, regulatory request, or where necessary to protect our legal rights.

8. Cross-Border Data Transfers

Given the nature of our operations and the third-party services we use, your personal information may be transferred to and processed in the following countries:

Australia -- primary location of our operations and data storage
United States -- where Vercel, Resend, Google, and Meta are based
Norway -- where Sanity is based
Japan -- where LINE Corporation is based

Your personal information may also originate from locations outside Australia, including Taiwan, if you access our services from those regions.

Safeguards for Cross-Border Transfers

In accordance with Australian Privacy Principle 8 (APP 8), we take reasonable steps to ensure that overseas recipients of your personal information handle it in a manner consistent with the APPs. Our safeguards include:

Entering into contractual arrangements with third-party service providers that require them to protect personal information
Selecting service providers with published privacy policies that demonstrate a commitment to data protection
Taking reasonable steps to ensure that the overseas recipients do not breach the APPs in relation to your information
Reviewing the data protection practices of our service providers on a periodic basis

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention periods are:

Event registration data -- retained for up to 2 years after the event date, after which it is securely deleted
Contact enquiry data -- retained for up to 1 year after the last communication, after which it is securely deleted
LINE communications -- retained for up to 1 year after the last interaction, after which messages are deleted from our records
Analytics data -- Umami collects only aggregated, anonymous statistics. No personal data is retained through analytics.

When personal information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.

10. Your Rights

10.1 Rights Under the Australian Privacy Act 1988

Under the Australian Privacy Principles, you have the right to:

Access -- You may request access to the personal information we hold about you (APP 12).
Correction -- You may request that we correct any personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading (APP 13).
Complaint -- You have the right to lodge a complaint if you believe we have breached the APPs. See Section 17 for details on our complaint process and how to contact the Office of the Australian Information Commissioner (OAIC).

To exercise your rights, please contact us using the details in Section 16. We will respond to your request within a reasonable period (generally within 30 days). We will not charge you for making a request or for correcting your information. In some limited circumstances, we may refuse a request for access, in which case we will provide you with written reasons.

10.2 For Users in Taiwan

If you are located in Taiwan, we are committed to respecting your data privacy rights. In line with the principles of the Taiwan Personal Data Protection Act, we endeavour to honour the following rights:

Access -- You may request to review your personal data held by us.
Copy -- You may request a copy of your personal data.
Supplement or Correct -- You may request that we supplement or correct your personal data.
Cease Collection, Processing, or Use -- You may request that we cease the collection, processing, or use of your personal data.
Delete -- You may request the deletion of your personal data.

To exercise any of these rights, please contact us using the details in Section 16. We will process your request in a timely manner. Please note that certain requests may be subject to applicable legal exceptions.

11. Cookies and Tracking Technologies

We do not use cookies on our website.

Our website analytics are powered by Umami, a privacy-focused analytics platform that:

Does not use cookies or any client-side tracking technologies
Does not collect or store any personal data
Does not track individual users across sessions
Provides only aggregated, anonymous statistics about website usage

We do not use any third-party tracking cookies, advertising cookies, or similar tracking technologies on our website.

12. Children's Privacy

Our services are intended for individuals aged 18 years and older. We do not knowingly collect personal information from children under the age of 18.

If we become aware that we have inadvertently collected personal information from a child under 18, we will take reasonable steps to delete that information as promptly as possible. If you believe that we have collected information from a child under 18, please contact us immediately using the details in Section 16.

13. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and from unauthorised access, modification, or disclosure. Our security measures include:

Encryption in transit -- Our website uses SSL/TLS encryption to protect data transmitted between your browser and our servers.
Access controls -- Access to personal information is restricted to authorised personnel who require it for the purposes described in this policy.
Service provider security -- We use reputable third-party service providers that maintain their own security measures and data protection practices.
Regular review -- We periodically review our data handling practices and security measures to ensure they remain appropriate.

No method of electronic transmission or storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

14. Data Breach Notification

Australian Notifiable Data Breaches Scheme

In the event of an eligible data breach as defined under Part IIIC of the Privacy Act 1988 (Cth), we will:

Take reasonable steps to contain the breach and assess its impact
Notify the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme
Notify affected individuals whose personal information is involved in the eligible data breach
Provide notifications that include the information required under section 26WK of the Privacy Act, including a description of the breach, the kinds of information involved, and recommendations about the steps individuals should take

Best Practice Breach Notification for Users in Taiwan

As a matter of best practice, if a data breach occurs that may affect users located in Taiwan, we will endeavour to:

Take immediate corrective measures to address the breach
Notify affected individuals in a timely and appropriate manner
Provide guidance on steps individuals can take to protect themselves

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational reasons.

When we make material changes to this policy, we will:

Update the "Last updated" date at the top of this page
Publish the revised policy on our website
Where practicable, notify you by email if we hold your email address

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

16. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

LUMIX TRADERS PTY LTD ABN: 35 678 305 738 Address: Unit 206, 113 Portman St, Zetland, NSW 2017, Australia Phone: +61 493 302 668 Email: lumix.traders2023@gmail.com

We aim to respond to all enquiries within a reasonable timeframe.

17. How to Make a Complaint

If you believe that we have breached your privacy rights or mishandled your personal information, we encourage you to contact us first so we can attempt to resolve the matter.

Contact us -- Please submit your complaint to us in writing using the contact details in Section 16. We will investigate your complaint and respond within 30 days.
Contact the OAIC -- If you are not satisfied with our response, or if you would prefer to lodge a complaint directly, you may contact the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
- Post: GPO Box 5218, Sydney NSW 2001

English version prevails in case of any inconsistency with translated versions.